Refund and Returns Policy

Your Space, Your Satisfaction

At Lynsiley, we want you to love your Curtains and Curtain Tiebacks. If something’s not right, we’re here to help with a clear refund and return process.

Returns

• • Timeframe: You have 30 days from delivery to request a return.

• • Eligibility: Your item must be:
    • • Unused, in the same condition as received.
    • • With tags and original packaging intact.
    • • Accompanied by your receipt or proof of purchase.

• • How to Start: Email support@lynsiley.com with your order number. Once approved, you can ship your item to the following return address:
    
    

    * Return Address: 258 Nguyen Xi, Phu Tai, Phan Thiet City, Binh Thuan 77000, Vietnam

• • Note: Items sent back without approval won’t be accepted. Shipping from outside US may take longer—plan accordingly!

Damages and Issues

• • Check your order when it arrives. If your curtain or tieback is defective, damaged, or wrong, email support@lynsiley.com right away. We’ll review and make it right.

• • Non-Returnable Items: Custom orders (e.g., personalized curtains), sale items, or gift cards can’t be returned. Questions? Just ask!

Exchanges

• • We don’t offer direct exchanges. Return your item, and once approved, place a new order for what you want—it’s the fastest way!

European Union 3-Day Cooling-Off Period

• • For orders shipped to the EU, you can cancel or return within 3 days of delivery, no reason needed. Same rules apply: unused, with tags, packaging, and proof of purchase.

Refunds

• • Process: We’ll notify you within 2-3 business days of receiving your return if it’s approved. If yes, your refund—including original shipping—hits your payment method in 3 business days.

• • Bank Delays: Allow 10-15 days for your bank to process it. No refund after 15 days? Email support@lynsiley.com.

Shipping Costs

• • You cover return shipping, unless it’s our mistake (e.g., damaged or wrong item)—then we’ll provide a prepaid label.

Need Help?

Got return questions? Contact support@lynsiley.com—we’re here to make it smooth!